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Mac OS 101
Mac OS X Support Essentials v10.5



Course Description

Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who should attend?
 
This class is for help desk specialists, technical coordinators, service technicians, and others who support Mac OS X customers. This audience could include technical support personnel in businesses that use Mac OS X systems for general productivity or creative design,  service technicians who support Mac OS X customers, and technical coordinators or power users who manage networks of Mac OS X systems for their organization—such as teachers and technology specialists who manage classroom networks or computer labs.

Prerequisites

Students should have the following prerequisite knowledge prior to attending this course:

  • Basic Mac OS X knowledge
  • Basic troubleshooting experience

Recommended Next Steps

Demonstrate your knowledge by taking the  Mac OS X Support Essentials v10.5 exam US$150.

The exam covers a practical knowledge of the features of Mac OS X v10.5 and the basics of managing Mac OS X client systems running Mac OS X v10.5. For specific exam objectives, see the Skills Assessment Guide for the Mac OS X Support Essentials v10.5 exam.  The Apple Certified Support Professional (ACSP) v10.5 certification is granted on successful completion of this exam.

To register for the exam, call us toll-free at 877-908-0300 or register online.


 
What You Will Learn:

The troubleshooting process and how to become more efficient with available tools and resources

Mac OS X v10.5 features in depth, including how to find additional information

How to prepare for Apple Certified Support Professional certification




Course Outline 
Topic Description
Chapter 1
Installation
Prepare and partition the drive, install Mac OS X, use the installer log files to verify a successful installation, configure Mac OS X with the Setup Assistant, update software with Software Update and Installer, tips and techniques for troubleshooting an installation problem

Chapter 2
User Accounts
Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, password selection, Keychain, and FileVault

Chapter 3
File Systems
File systems supported by Mac OS X, file and directory ownership and permissions, Disk Utility and file repair, using the command line for file management

Chapter 4
File Management
The root volume, file system layout, preferences, frameworks, file types unique to Mac OS X (i.e., resource forks and packages), Spotlight, file archives, disk images. archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine

Chapter 5
Applications

Applications supported in Mac OS X, applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp


Chapter 6
Network Configuration

Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements

Chapter 7
Accessing Network Services

Connecting to common network resources, Network Users accounts with Directory Services, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues

Chapter 8
Providing Network Services

Enabling network services on a Mac OS X client, peer-to-peer collaboration, sharing files between Macs and Windows, sharing web documents, screen sharing, firewall as well as techniques to isolate server issues from client and network issues

Chapter 9
Peripherals

Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals, managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues

Chapter 10
Startup Process

Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items

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